Contact Us

You're Not Alone.
We're Here to Help.

Reaching out can feel difficult. Whether you're seeking care for yourself, supporting a loved one, or just looking for information, you're taking an important step—and we're here to listen.

You can call us, visit one of our locations, or send us a message below. If your concern isn't urgent, we typically respond within one business day. If you need immediate support, help is available right now.

Common questions (FAQ) — first visit, paperwork, teletherapy, records, and more.

call

General Questions and Information

800.852.2844

Monday–Friday, 8:00 AM–6:00 PM
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Appointments and Scheduling

617.847.1914

For new and current Clients
emergency

24/7 Crisis Support

617.774.6036 800.528.4890

Immediate, confidential support available

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Suicide & Crisis Lifeline

988

Call or text anytime, free and confidential

Send Us a Secure Message

For non-urgent questions or requests. We usually respond within one business day.

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Important: This form is not monitored for urgent medical or mental health needs. If you or someone else may be in danger, call 911 or our 24/7 crisis line for immediate help.

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Direct Department Contacts

Intake and Appointments expand_more

Schedule appointments or ask questions about services.

call 617.847.1914
General Questions expand_more

General questions about our organization and services.

call 800.852.2844
Crisis Support expand_more

24/7 support for adults and youth experiencing a behavioral health or substance use crisis.

emergency 617.774.6036
emergency 800.528.4890
Careers and Employment expand_more

Join our team or verify employment.

mail careers@aspirehealthalliance.org

Care Locations

Quincy

Currently Open
location_on 54 Miller Street, Quincy, MA 02169
schedule Mon-Fri: 8:00 AM – 8:00 PM
Sat, Sun: 9:00 AM – 5:00 PM
call 617.847.1914 (Appointments)
Community Behavioral Health Center (CBHC) Mobile Crisis Intervention (MCI) Community Crisis Stabilization (CCS)
directions Directions

Braintree

Currently Open
location_on 1501 Washington Street, Braintree, MA 02184
schedule Mon-Fri: 8:00 AM – 6:00 PM
call 800.852.2844
Discovery Day Treatment (DDT) Early Intervention (EI) Adult Community Clinical Services (ACCS)
directions Directions

Marshfield

Currently Closed
location_on 769 Plain Street, Marshfield, MA 02050
schedule Mon-Fri: 8:00 AM – 8:00 PM
Two Saturdays a month: 9:00 AM – 2:00 PM
call 800.852.2844
Behavioral Health Urgent Care (BHUC)
directions Directions
Common Questions

Frequently Asked Questions

Answers from your perspective—what you need to know before and during care.

What happens during the first appointment? expand_more
You will receive a structured evaluation of your symptoms and a professional opinion, along with treatment suggestions for you to consider.
What paperwork do I need to complete? expand_more
The Intake package is available on our website.
Should I prepare anything beforehand? expand_more
Bring any medical records from recent admissions or from previous providers, and a list of all your current medications.
Should I get my prescriptions given after the first visit? expand_more
You will receive a professional evaluation, and the provider will discuss their recommendations with you based on their clinical assessment.
How long does treatment usually last? expand_more
The length of treatment for behavioral health conditions varies. It can range from several weeks to several months, and at times longer.
What's the difference between a therapist, psychologist, and psychiatrist? expand_more
The main difference is in their training and the interventions they provide. Therapists and psychologists offer different modalities of psychotherapy. Psychiatrists and NPs provide medication management for certain behavioral health disorders.
Do you offer teletherapy or telepsychiatry? expand_more
Yes. Telehealth and telepsychiatry are available. Your provider will assess and recommend the best option for your individual needs.
What technology do I need? expand_more
Most cell phones and laptops will work, as long as you have ZOOM and/or RingCentral apps installed.
Can I switch between in-person and virtual visits? expand_more
Your provider will make specific recommendations based on their clinical evaluation of your situation and condition.
Do you offer services in languages other than English? expand_more
We offer services in multiple languages through our language line. Please let us know your language preference when contacting us so we can arrange appropriate support.
How do I request a copy of my medical records? expand_more
Contact our Medical Records Department at 617-847-1941 or email MedicalRecords@AspireHealthAlliance.org.
How do I file a complaint or raise a concern? What is the Compliance or Privacy Hotline? expand_more
If you have a concern about your care, privacy, billing, safety, or staff conduct, you may speak with your provider or request a complaint form from any staff member. We also offer a confidential and anonymous Compliance/Privacy Hotline for concerns including privacy breaches, quality of care, billing, or ethical or legal violations: (617) 774-1080.